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View our latest plans here

 

You may subscribe online by choosing your plan here or via our authorised dealer.

 

For more details, call us at 1300-38-8000 or email us at customerservice@allo.my

Yes, you can add-on Voice Plan at only RM30 monthly to get one Voice Line with complimentary DECT phone. 

For domestic calls, call rates are charged at RM 0.08 / minute. For international calls, low IDD call rates apply.

A one-time charge of RM100 applies for 12 months subscription.

Your MyKad if you’re a Malaysian and your passport if you are a Non-Malaysian.

For 24-month contract term, you will be required to pay a RM300 deposit. The deposit is fully refundable upon termination, subject to no outstanding payment on your account.

 

For 12-month contract term, please refer to the table below:

 

One-time ChargeRM 300
DepositRM 300
Voice Plan*RM 100
Total Upfront Payment Needed Prior to InstallationRM 700

 

*Only applicable if you opt-in for Voice Home Plan

Yes, call us at our Careline at 1300-38-8000 or email us at customerservice@allo.my for further assistance. Any plan modification is subject to the new subscription plan fee.

Application will be processed within five (5) working days upon email verification from your end. Please be sure to verify your email once you have submitted your application. 

 

For any enquiries, call us at 1300-38-8000 or email us at customerservice@allo.my.

Call us at our Careline at 1300-38-8000 or email us at customerservice@allo.my for more information.

No recontract applies if you upgrade your Allo Fibre for Residential plan. If you are still within your contact period, you will need to serve your remaining months left.

Yes, you may downgrade your plan, but it will be subjected to a recontract if you are still within contract period. You will need to serve another 12 months or 24 months contract subject to your initial contract with Allo.

Yes, you may terminate at any time, but an early termination fee of remaining months or RM500 whichever is higher will be charged if you terminate within the contract period. 

Call us at our Careline at 1300-38-8000 or email us at customerservice@allo.my.

It will take up to 30 working days to process your termination request, and refunds (if any) will be processed within 90 working days from the submission of your request.

Call us at our Careline at 1300-38-8000 or email us at customerservice@allo.my.

View our latest Allo Fibre for SME plans here.

You may subscribe online by choosing your plan here or via our authorised dealer. 

 

For more details, call us at our Careline at 1300-38-8000 or email us at customerservice@allo.my

Yes, there will be one-time charge of RM400 for 12 months contract package.

Your MyKad if you are a Malaysian and passport if you are a Non-Malaysian. 

 

For Locally registered companies, please also submit:

  • Photocopy of Form 9 / Form 13 / Notice of Registration (Section 15) / Certificate of Incorporation (Section 17) / Section 28 / Certificate of Practice issued by the relevant authority (NGO / Association / Cooperative)

For Foreign Registered Company, please also submit:

  • Photocopy of Form 79 / Form 80 / Form 80a / Form 83 / Form 83a / Section 562(1)
  • Your company registration card must also have at least six (6) months validity period during sign up.

Yes. 

 

For 24 months contract term, a foreign-registered company is required to pay a RM500 deposit. The deposit is fully refundable upon termination, subject to no outstanding payment on your account.

 

For 12-month contract term, please refer to the table below:

 

One-time ChargeRM 400
DepositRM 500
Total Upfront Payment Needed Prior to InstallationRM 900

 

 

 

Yes, call us at our Careline at 1300-38-8000 or email us at customerservice@allo.my for further assistance. Any plan modification is subject to the new subscription plan fee.

Application will be processed within five (5) working days upon email verification from your end. Please be sure to verify your email once you have submitted your application. 

 

For any enquiries, call us at 1300-38-8000 or email us at customerservice@allo.my.

Call us at our Careline at 1300-38-8000 or email us at customerservice@allo.my for more information.

No recontract applies if you upgrade your Allo Fibre for SME plan. If you are still within your contact period, you will need to serve your remaining months left.

Yes, you may downgrade your plan, but it will be subjected to a recontract if you are still within contract period. You will need to serve another 12 months or 24 months contract subject to your initial contract with Allo.

Yes, except for 50Mbps plan. You may add-on Voice Business Plan at RM 30/month, and you will get 1 Voice Line and 1 DECT phone. For domestic calls, you will be charged as pay-per-use at RM 0.10/minute. For international calls you will be charged with international IDD calls at minimum rates

No, Allo Fibre  for SME 100 Mbps plan comes with a complimentary voice plan, and it cannot be removed

Your Voice Services will also be terminated.

A penalty fee of RM100 will be charged upon early termination of voice service. This applies only to the 50 Mbps plan only as it is a value-added service.

Yes, you can. The cost is RM200 per Fixed IP per month.

Yes, you may carry forward your existing Fixed IP to the new plan.

Yes, you may terminate at any time, but an early termination fee of remaining months or RM500 whichever is higher will be charged if you terminate within the contract period. You will also need to return the equipment (ONT and Router Gateway) if your contract is within 1st 12 months.

Call us at our Careline at 1300-38-8000 or email us at customerservice@allo.my. 

It will take up to 30 working days to process your termination request, and refunds (if any) will be processed within 90 working days from the submission of your request.

Call us at our Careline at 1300-38-8000 or email us at customerservice@allo.my.

Allo Fibre for Enterprise runs on the latest technology, which is more reliable and competitively priced. We’re glad to say you will be one of the first customers who will enjoy super high-speed broadband up to 5Gbps as we are the first Service Provider in Malaysia that provides his service offering. With more speeds, you can now have better efficiency, futureproof business automation and adapt faster to new technologies.

All packages come with WAN and LAN IP and enterprise grade router, which you can set up your own broadband network within your premises. If you are looking for managed services, we will be offering it as an add-on to your current Allo Fibre for Enterprise package soon. You may contact our Authorised Sales team at sales@allo.my or fill up your details on our Allo Fibre for Enterprise’s page here for more information.

This offering is currently available at 18 selected commercial building and Data Center area in Cyberjaya only.

  1. Autoville
  2. Axis Eureka
  3. CBD 2
  4. Century Space
  5. Co-Place 1
  6. Co-Place 2
  7. Co-Place 3
  8. Galleria
  9. Magic
  10. Tamarind Square
  11. Wisma Mustapha Kamal
  12. NTT CBJ1
  13. NTT CBJ3
  14. CSF
  15. MY01
  16. MY02
  17. CJ1
  18. TM KVDC

We’re sorry, at the moment, Allo Fibre for Enterprise packages are only available at selected location as listed above. However, you may register your interest here and we’ll consider it on our next expansion plan.

Allo Fibre for Enterprise packages come with 24 months contract term only. 12 months contract subscription are not allowed.

You may subscribe via our Sales team, authorised partners and dealers or visit our page here to register your interest.

Yes, you may subscribe to the Enterprise package if your area is listed within the coverage area. However, the early termination fee will still apply if your current package is still within contract term (if applicable).

Yes, for any subscription of Allo Fibre for Enterprise plan in the listed Data Centre, you will need to bundle with cross connect and Colocation Service (if any).

No, there are no deposit charges upon your subscription. However, if your company is a foreign-registered company, you will need to pay a deposit of RM1,000, and it is refundable upon termination (if applicable).

If your service location is in Data Centre area, there will be a One-time Charge applicable. There is no One-time Charge for standard installation in commercial building.

Installation charges are waived for standard installation for commercial building however, additional charges may apply, subject to additional charges based on Allo’s non-standard Rate Card. For Data Centre, there will be one time charge for cross connect installation subject to location.

 

Standard Installation 

Commercial BuildingBuilding with Pre-laid FibreFree 2 meter fibre optic patch cord from existing fibre wall socket
Building with Non-Pre-laid FibreFree 25 meter fibre optic drop cabling from point of entry to Optical Network Unit (ONU) with surface cable clip including Fibre Wall Socket (FWS) installation and 2 meter fibre patch cord
Data CentreThere will be One-Time-Charge for cross connect and Colocation if any . the cross connect charges will be at MDF ALLO ODF panel to customer ODF Panel.

Yes, however you may add-on Voice Service as a standalone service. For more details, call us at our Careline at 1300-38-8000 or email us at customerservice@allo.my.

Yes, you may add on Fixed IP up to 27 (32IP usable 30IP) depending on your subscribed  plan. For more details, contact our sales team at sales@allo.my, or customer service at customerservice@allo.my or call us at 1300-38-8000.

You may add on Fixed IP via our Authorised Sales team at sales@allo.my, or you may drop us your interest here.

Yes, you may upgrade or downgrade at anytime, however, if you downgrade your service within the contract period, you will need to serve a new 24 months contract.

Yes, you may relocate to within any of the available areas only. However, the relocation is subject to a one-time charge and non standard installation (if any).

Yes, you may terminate at any time, but a remaining penalty fee will be applied if your subscription is still within the contract term.

Pakej Rahmah Allo is a package offered by Allo in response to Malaysian Communications and Multimedia Commission (MCMC)’s initiative to provide affordable internet for the B40 income group, veterans, people with disabilities (OKU) and senior citizens.

Details of the package as follow:

 

Package NamePakej Rahmah Allo
Plan Speed100 Mbps
Plan PriceRM 69.00 / month*
Contract Period24 months

 

* subject to 6% Service Tax

It is available from 28th July 2023 onwards.

Yes, it is available in all Allo’s nationwide coverage area. You may check the coverage here.

You may subscribe to Pakej Rahmah Allo through sales channels below:

  • Online : visit here
  • Nearest Kedai Tenaga: 
  • Call us at 1300-38-8000
  • Email us at customerservice@allo.my

No, Pakej Rahmah Allo is only available for Malaysians who meets the eligible criteria.

The Pakej Rahmah Allo is eligible for all Malaysians, who are categorised as below:

  • Malaysian Citizen 60 years and above
  • Malaysian Citizen with disabilities (OKU)
  • Malaysian Citizen under B40 category
  • Veteran Army, Police, Agensi Penguatkuasaan Maritim Malaysia (APMM)

All new and existing customers in the above category are eligible to subscribe. However, each customer is eligible to subscribe to only one (1) Pakej Rahmah Allo.

During registration, you will be asked to provide the following documents

 

CategoryDocuments
B40 CategoryValid MyKad (registered under B40 income group)
Senior Citizen (60 years old and above)Valid MyKad
OKUValid OKU card and MyKad
Veteran (Police, Army & APMM)Valid Police or Tentera retiree ID and MyKAd

 

It is compulsory for you to submit at least one (1) of the above documents to be eligible for Pakej Rahman Allo. Only approved application will be processed for service installation

You will be notified via email and/or sms upon confirmation of your eligibility.

Yes, you may follow below “rayuan kelayakan B40” process here. Pleased be informed, the submission will be process by Kementerian Komunikasi dan Multimedia (KKD) personal.    Once your application is successful, you may resubmit your broadband application to Allo for the subscription.

Yes, Pakej Rahmah Allo comes with 24-months contract.

Yes, call us at our Careline at 1300-38-8000 or email us at customerservice@allo.my

No new device will be provided to existing customers who switch to Pakej Rahmah Allo.

Yes. However, only one (1) plan, 100Mbps, is offered for Pakej Rahmah Allo. You can upgrade to any other plans offered under Allo Fibre Residential Packages.

Yes, you can add-on Voice Home Plan at only RM30 monthly to get one Voice Line with complimentary DECT phone. For domestic calls, call rates are charged at RM0.08/minute. For international calls, low IDD call rates apply.

No, you can only enjoy one promotion at a time.

Yes, as long as your new location is within Allo coverage area. Check your new location coverage here

Yes, however you will need to submit related document to ensure the eligibility of the new owner.

Call us at our careline at 1300-38-8000 or email us at customerservice@allo.my.

Allo Fibre is offering Win Over Plan to customer who are currently within or out of contract with other Service Provider by offering free subscription fee for up to 6 months.

The Win Over Plan promotion is valid from July 2024 or until further notice.

All new customers who are within or out of contract with other Service Provider are eligible to subscribe to the Win Over Plan.

You may subscribe via Allo Fibre authorized sales agent, Allo staff or email us at customerservice@allo.my.

Yes, customers are required to provide the latest internet broadband invoice upon application.

Customers will enjoy FREE broadband subscription fee of any subscribed plan for up to 6 months and any promotions applicable at one time. Terms and Conditions apply.

Yes, however the monthly rebate will be waived for up to 6 months only.

You will receive invoice with no charges for up to the 6 months from your 1st month bill. The promo price will be automatically imposed on the 7th month bill onwards.

No, Win Over Plan is applicable for new customers in eligible areas only.

Yes, you can add-on Voice Home Plan at only RM30 monthly to get one Voice Line with a complimentary DECT phone. For domestic calls, call rates are charged at RM0.08/minute. For international calls, low IDD call rates apply.

Yes, you may request to opt for other Allo Fibre packages and promotion. Terms and Conditions apply.

Yes, you may terminate broadband service at any time. However, if you are still within the contract term, you will need to pay an early termination penalty of the remaining months or RM500 whichever higher (if applicable).

Yes, however you must pay a deposit of RM500.

You can make payment at Kedai Tenaga or through the Selfcare Portal. All bill payments are recommended to be made via Selfcare Portal for immediate payment receipt. Receipt of payment made through Allo Fibre authorized agent will be acknowledged and updated within 3 working days. Refer Billing & Payments below for further details.

Call us at our careline at 1300-38-8000 or email us at customerservice@allo.my.

General

Yes, they are the same. City Broadband is having rebranding to reflect our evolving with our customers’ needs and staying ahead in the industry. It also aligns with our vision for the future.

The rebranding includes a new logo, updated website, refreshed brand colors, and a customer-focused approach to our services and offerings.

The rebranding is effective from 12 December 2024, with all changes being rolled out gradually to ensure a smooth transition.

Your current plan and services will remain unchanged. You will continue to enjoy the same benefits and features as before.

No, the rebranding will not cause any service interruptions. Your connectivity and services will continue as usual.

There will be a new website for rebranding. For the mobile app, there will be no update needed and will remain. You’ll only find changes on our Selfcare Portal through the website browser.

No, your existing contract remains valid. There is no need to update or sign a new contract.

No, your account details will remain the same, and we continue to prioritize your data privacy by adhering to strict security protocols and regulations.

Yes, the statement will have our new branding, but the content and format will remain familiar to you.

The rebranding comes with a renewed focus on improving customer experiences, introducing advanced technology and expanding our service offerings to meet your needs better.

Always verify messages by contacting our official customer service team through 1300- 38-8000 or email to customerservice@allo.my. Avoid clicking on links from unverified sources.

Visit our website or follow us on social media for regular updates about the rebranding.

No action is required on your part. Just enjoy the refreshed look and enhanced services.

Allo Selfcare Portal is a customer account self-management system that will assist you with various frequently used services.

 

With Selfcare Portal you will be able to manage your accounts, change plans, pay bills, view payment history and manage your account profile. Other key features include:

 

  • Customise broadband plan to suit your lifestyle
  • Request for relocation
  • Request for ownership transfer
  • Edit your profile
  • Talk to us via Chatbot

Login through the portal here or open the Application from your mobile device. The app is available in both Apple App Store and Google Playstore

A welcome email for the Selfcare portal will be sent to your registered email address. We will also send an SMS reminder to your registered contact number so that you do not forget to register and login to it.

Check out our coverage area here.

 

We’re growing our Allo Fibre network to nationwide while maintaining the high-quality service you expect from us. By registering your interest here or email us at customerservice@allo.my,you help us prioritize our expansion. So please do let us know you’re waiting, and we’ll do our best to get to you soon! 

You can choose your installation date when you sign up online.

 

You may receive a call and an email confirming your installation date once we have processed your order within five (5) working days. For any enquiries, call us at or Careline at 1300-38-8000 or email us at customerservice@allo.my.

We try to serve our customers the best that we can, but there might be instances where we face a delay or late approval from the authority, especially when it involves a power / TNB pole. We need to have Authorised Personnel with CERT to do any installation at TNB pole. If you have not received any confirmation from us, please call us at our Careline at 1300-38-8000 or email us at customerservice@allo.my

Please contact our Careline at 1300-38-8000 or email us at customerservice@allo.my for further assistance.

We recommend for you to be present during installation day. However, if you are not available during the installation date and time, you may appoint an individual aged 18 years and above, who can decide for placement of the equipment or any other decisions required, especially when it involved non-standard installation at your premises and you have to acknowledge the completion of installation.

An Allo Fibre Authorised Installer will carry out the installation.

Installation can take 2 to 4 hours, depending on the type of unit you live in. The installation process involves a site survey, ducting, piping, electrical work, equipment configuration and testing.

You have to prepare at least two (2) power outlets for equipment setup. If your subscription include Voice Services, please ensure that you have an additional power outlet.

No, Allo Fibre plans comes with ONU, WiFi router & DECT phone (if applicable) and installation services.

No, installation charges are waived for standard installation as stated in the below table. Additional charges may apply based on Allo’s non-standard installation Rate Card below.

 

High Rise BuildingBuilding with Pre-laid Fibre2 meter fibre optic patch cord from existing fibre wall socket
Building with Non Pre-laid FibreFibre optic drop cabling from point of DP of riser to Optical Network Unit (ONU) with surface cable clip including Fibre Wall Socket (FWS) installation and 2 meter fibre patch cord visible cabling
Landed BuildingWhere Fiber Distribution Point (FDP) is on the PoleFrom pole straight to the entry wall
Where Fiber Distribution Point (FDP) is on the GroundIf the cable blocked outside the customer’s compound

Yes, some drilling may be necessary for Point of Entry, but we will request your approval prior to it.

Yes, however, we recommend that only Allo Fibre Authorised Installers perform any installation-related work to ensure that they are completed correctly and to the highest level of quality. All costs incurred are payable directly to the Allo Fibre Appointed Installer.

Yes, but it is subject to additional charge(s) and is payable directly to the Allo Fibre’s Authorised Installer.

We have opted to go green, so e-invoice method is pre-selected for our customers. Your e-invoice will be sent to your email every 1st week of the month.

The first bill includes prorated charges for the first month’s usage and a full charge for the second month

You may retrieve your bill statement by two (2) channels,
  1. e-Bill (softcopy): ALLO will send the e-Bill to your preferred email address, and it’s FREE!
  2. User Portal: You can view your bills online by logging in to your User Portal account here.
  1. We will send your bills to your registered email address. If you can’t find it in your inbox, please check your spam / junk mail or contact our Careline at 1300-38-8000.
  2. Alternatively, you can view your bills online by logging in to your User Portal account here.

Call us at our Careline at 1300-38-8000 or email your request to customerservice@allo.my

Your monthly bill will include your broadband subscription fee, voice service usage charges, and subscription fee(s) for other value-added services, one-time charge, and deposit (if any).

Mode of PaymentPayment Channel OptionsAverage Processing Time
Online PaymentFPXLog into Allo Selfcare Portal to view your latest invoice and make paymentsImmediately
Credit / Debit CardMastercard / Visa
JomPayJomPay online at internet and Mobile Banking with your current or savings account. Available 24/7Within 3 working days
Offline PaymentKedai TenagaPayment by cash, credit card or debit card via Kedai Tenaga counter or Kiosk during store operating hoursWithin 3 working days

Yes, you may make payment at 26 selected Kedai Tenaga (KT) Kiosks below:

Kedah

  1. KT Alor Setar
  2. KT Kulim
  3. KT Sungai Petani
  4. KT Pulau Langkawi
  5. KT Pendang
  6. KT Guar Cempedak
  7. KT Sik
  8. UTC Kedah

Melaka

  1. KT Alor Gajah
  2. KT Jasin
  3. KT Masjid Tanah
  4. KT Melaka
  5. KT Merlimau
  6. UTC Merlimau
  7. UTC Melaka
  8. MITC Melaka

Negeri Sembilan

  1. KT Port Dickson
  2. KT Kuala Pilah

Penang

  1. KT Seberang Jaya
  2. KT Bertam
  3. UTC Pulau Pinang

Perak

  1. KT Ipoh
  2. KT Tanjung Rambutan
  3. KT Batu Gajah
  4. UTC Ipoh

Putrajaya

  1. KT Putrajaya

Customer Code is your account number. You may refer to your bill invoice to get your customer code. Please refer to the sample below:

The average processing time is within three (3) business days from the date of payment. Please call us at our Careline at 1300-38-8000 or email us at customerservice@allo.my for any enquiries.

All equipment we provide are covered by a limited warranty during your contract period. Any loss or damage due to negligence or abuse is not covered under the warranty, and any requests for replacements are chargeable.

 

2 years for Optical Network Unit (ONU) and WiFi Router. No warranty for DECT phone. 

Warranty will void if the damage or loss is due to the customer’s negligence. Allo will replace with a new device with additional charges.

The WiFi 6 router is provided free of charge with all new installations for all plans.

Customer can purchase 1 Easy Mesh Node for RM249 only by contacting Careline team at 1300-38-8000 or email to customerservice@allo.my.

Simple troubleshooting that you can try first to get you back up to speed:

 

  1. You may restart your device and perform a speed test here.
  2. Please perform the speed test via LAN cable for three times, connected to your router port.
  3. If you don’t have any LAN cable, please perform the speed test using WiFi frequencies 2.4Ghz and 5Ghz. For your information, the attainable speed might be lesser by using WiFi because this wireless fidelity (WiFi) acting as waves broadcasted slightly downwards and weaken by distance.
  4. Open your command prompt on your laptop and type this:
  • Ping 192.168.0.1
  • Ping 192.168.1.1
  • Ping 8.8.8.8
  • Ping 127.0.0.1
  • Tracert www.youtube.com, or you may search for any website that you are experiencing an intermittent or frequent disconnection

If it persists, please contact our Careline at 1300-38-8000 or email us at customerservice@allo.my for further assistance.

Still unsure? Let us know what's on your mind.

There's nothing too big or small, we're here to guide you through it

Call us at 1300-38-8000
customerservice@allo.my

It's not just a broadband,
its a whole lifestyle

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